Parent and Staff Communication Plan  

At the beginning of every year, a parent orientation is held to introduce parents to the 21^st CCLC Program staff and facilities.  Those students enrolling in the program after the initial orientation receive a one-on-one tour of the program.  Volunteers meet with the site coordinator where they receive a parent guide outlining the program rules, demands and expected outcomes.

As a means of maintaining contact between regular school day staff and 21^st CCLC staff, an academic case manager meets with students/teachers at their day schools. The academic case manager monitors the student’s grades, attendance and behavior via infinite campus. She keeps information flowing from day teachers to our tutors via email/personal updates. The information may include upcoming tests information, classroom behavior, school discipline, classroom preparedness, homework assignments, general day school progress. It assists our team in directly addressing day teachers’ concerns.

The site coordinator directly communicates with parents during the day via email and phone support. The site coordinator also utilizes his cell phone to offer weekend and after hours support to assist parents. This has become popular with many parents texting/calling with concerns. The site coordinator encourages this by giving out business cards and letters with contact numbers and instructions on which numbers are the best ways to communicate during what times/days.  Parent meetings are also used as a means of communicating individual student progress. 

Probation officers, for those participants court ordered into the program, serve as an additional support for communication between school day staff and 21^st CCLC staff.  During the initial meeting with their probation officer, participants and parents are given the Parent Guide with all necessary forms and waivers, program goals, expectations, demands, rules and expected outcomes are explained along with probation rules and expectations.  The probation officer makes weekly contact with the Board of Education for attendance, discipline and grade updates.  The site coordinator and probation officers communicate daily about student progress and missteps via email and phone.  This information is used to determine Violations of Probation, which are brought before the judge for disposition.